Terms and Conditions of Purchase
Unless otherwise stated, the Customer and Dealer agree as follows:
1.1 The Purchase Price of the motor vehicle is the amount shown as “Total Purchase Amount”,
1.2 The customer agrees that a deposit equal to 20% of the “Total Purchase Amount” is due within 7 day of this contract. A further deposit equal to the purchase price of the vehicle plus 50% of the accessory value is due once the vehicle arrives into the Brisbane (QLD AUST) port (7 days notice will be provided). Balance is due 72 hours prior to delivery.
1.3 The Purchase Price may be varied if before the delivery of the motor vehicle, there is a change in the vehicle manufacturer’s recommended retail price, statutory charges or applicable taxes and duties, The Dealer shall give the Customer written notice of any variation in the Purchase Price. If the Purchase Price is varied due to an increase in the recommended retail price, the Customer may rescind this Contract any time within three (3) days after receipt of the written notice of the variation.
2.1 Rambler Vehicles (“The Dealer) shall use its best endeavours to acquire the motor vehicle by the estimated delivery date, but shall not be liable to the Customer for any damage or loss whatsoever arising either directly or indirectly from any such delay or failure of delivery,
2.2 The Customer shall take delivery of the motor vehicle at the Dealer’s premises within seven (7) days of the Dealer notifying the Customer that the motor vehicle is available for delivery.
2.3 The Customer acknowledges that the estimated delivery date is based upon the information available at the time of order and is not guaranteed, the Customer may not rescind this Contract due to a change in delivery date.
3.1 At or before taking delivery of the motor vehicle the Customer shall pay to the Dealer the balance of the Purchase Price shown as “Total Settlement Amount”.
3.2 Before taking delivery of the motor vehicle the Customer shall deliver to the Dealer the trade-in vehicle together with all accessories, extras and attachments fitted at the time of valuation. If the trade- in vehicle is not in substantially the same condition as when valued by the Dealer, the parties may negotiate a variation in the nett trade-in allowance or either party may rescind this Contract.
3.3 Until the Dealer has received payment in full of the purchase price, title in the motor vehicle shall not pass to the Customer.
3.4 The Customer shall be deemed not to have paid the purchase price until the Dealer receives clear and unencumbered title to any trade-in vehicle and all other payments are credited to the Dealer’s account.
3.5 Where the Dealer is entitled to reclaim possession of the motor vehicle, the Customer authorises the Dealer, its servants and agents to lawfully enter the Customer’s property for the purposes of retaking possession
4.1 Where the Customer requires finance to be provided for the payment of the motor vehicle, the Customer shall promptly provide the Dealer and/or the Financier with information necessary to allow a determination of the Customer’s finance application.
4.2 Where the Customer advises the Dealer before entering into this Contract that he/she requires credit to be provided for the payment of the motor vehicle and having taken reasonable steps has been unable to obtain credit, the Customer may within a reasonable period by notice in writing given to the Dealer rescind this Contract.
5. Where the Customer refuses or fails to take delivery of the motor vehicle or is otherwise in breach of his/her obligations under this Contract, the Dealer may terminate this Contract by written notice to the Customer.
If that occurs any deposit paid or payable by the Customer to any amount not exceeding 10% of the total Purchase Amount of the vehicle (including all accessories and on road costs and charges) shall be forfeited to the Dealer. Both parties acknowledge that the Dealer shall be entitled to claim by way of pre-estimated liquidated damages from the Customer an amount equal to 10% of the Total Purchase Amount less any deposit forfeited.
6. No warranties apply to this Contract with the exception of any which have been implied pursuant to any Commonwealth or State law and which may not by law be excluded therefrom together with any express warranties, the terms of which are set out herein.
7. Any addition to or variation of these terms and conditions will have no effect unless made in writing and sign.
8. Should the Customer’s circumstances change between signing of this contract and delivery to the point where the customer is no longer able to meet the financial obligations of the purchase, the customer must notify the Dealer in writing.
8.1 Where the customer notifies the dealer prior to the build vehicle arriving at the Dealership they will be entitled to a refund of their deposit less $2500.
8.2 Where the customer notifies the dealer once the vehicle has arrived at the dealership the Dealer shall be entitled to payment not exceeding 10% of the total Purchase Amount of the vehicle (including all accessories and on road costs and charges) shall be forfeited to the Dealer. Both parties acknowledge that the Dealer shall be entitled to claim by way of pre-estimated liquidated damages from the Customer an amount equal to 10% of the Total Purchase Amount less any deposit forfeited.
Warranty
Your new Rambler comes with two warranties as standard – the Original Vehicle Manufacturer Warranty that is provided and administered by the vehicle manufacturer and the Rambler Warranty that covers the accessories and modifications to the vehicle.
If at any time you have an issue or concern and are unsure, please contact us on 07 3103 8458
Vehicle Warranty
For all details on your vehicle warranty please refer to the vehicles owners manuals.
Rambler Vehicles Warranty
Limited Accessory Warranty
Coverage is for the first 3 years or 100,000 km, whichever comes first.
Who to speak to about your Warranty Enquiries
Please contact Rambler Vehicles
Phone: 07 3103 8458
Email: warranty@ramblervehicles.com.au
Rambler Vehicles Warranty and your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
3 years/100,000 km Limited Warranty Coverage
Rambler Vehicles is committed to ensuring satisfaction with your new vehicle.
From the date of first registration, our Rambler Vehicles 3 years or 100,000 km (whichever comes first) applies.
Any warranty work done on your vehicle, including approved parts and labour are taken care of at no cost to you. This warranty does not substitute or replace the original vehicle warranty provided by the OE manufacturer.
In the case of a demonstrator vehicle, the warranty period starts from the date of the sale contract to you. Your coverage expires at 3 years or 100,000 km, whichever comes first.
Batteries and Electrical
Any auxiliary batteries, aftermarket lights, or electrical components provided are covered for 18 months from first registration regardless of km.
Drivetrain
Engine and Transmission is covered by the OE Vehicle Warranty unless the failure is as a direct result of modifications carried out by Rambler Vehicles. In any situation where modification by Rambler Vehicles is suspected to have caused a driveline failure Rambler Vehicles will require a written determination from the OE Manufacturer or their representative.
Rambler Vehicles will arrange upon receipt of written determination an independent third party inspection of the vehicle and if that inspection supports the view of the OE representative will cover appropriate repairs.
Finishes
All finishes are guaranteed to be fit for purpose for the duration of the warranty. Paint and Powdercoat require regular cleaning with appropriate cleaning and polishing products to ensure longevity. Stone chips, scratches and other damage should be promptly and appropriately repaired to ensure longevity.
Dual Cab Conversions and Chassis Extensions
Dual cab conversions and chassis extensions are covered by their own warranty separate to this one. Please refer to ASG 4×4 Warranty for further details.
What is Not Covered
OE Vehicle
Any Original Equipment is not covered by this warranty nor is any item covered un the factory supplied warranty.
Tyre and Wheel Damage or Wear
Normal tyre wear and tear or wear-out is not covered. Tyre wear is influenced by many variables such as road conditions, driving styles, vehicle weight, and tyre construction. Uneven tyre wear is a normal condition, and it not considered a defect. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, kerb impact, or from other objects is not covered. Tyre wear due to misalignment is not covered. Also, damage from improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire, vandalism, or misapplication is not covered. Damage to sidewalls caused by automatic car washes or cleaning agents is not covered.
Damage Due to Accident, Misuse, or Alteration
The Rambler Vehicles Warranty does not cover damage caused as a result of the following:
- Accident, fire, theft, vandalism, or objects striking the vehicle (including inside the vehicle).
- Misuse of the vehicle such as driving over kerbs, overloading (including towing), racing, or other competition.
- Operating the vehicle after the defect is known.
- Alteration or modification to the vehicle by anyone not authorised by Rambler Vehicles.
- Coverages do not apply if the odometer has been altered, or kilometres cannot be determined.
- Installation of parts or accessories not recommended by Rambler Vehicles.
- Water or fluid contamination.
- Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions.
- Alteration of glass parts by application of tinting films.
- Damages resulting from stone chips or scratches (including rust)
Important: This warranty is void on vehicles currently or previously listed on the “Written off Vehicles Register” in your State or Territory.
Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the Owner’s Manual is not covered.
Damage Due to Impact, Use, or the Environment
Windshield or glass cracks, chips, or scratches due to impact are not covered. Lights, lenses, mirrors, paint, grille, mouldings, and trim are not covered for cracks, chips, scratches, dents, dings, and punctures or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches, or other damage to the face of a radio or instrument cluster from impact or foreign objects are not covered.
Maintenance
Your Rambler Vehicles Warranty does not extend to services such as brake adjustments, brake replacement, replacement of filters, wiper rubbers, etc., which are required as part of normal vehicle maintenance. All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s Manual are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack or maintenance is not covered.
Clutch
Your Rambler Vehicle Warranty does not cover the clutch, pressure plate or fly wheel. Any aftermarket clutch is covered by the supplier’s warranty and associated terms and conditions.
Rambler does warrant workmanship on the installation of any aftermarket clutch inline with this warranty.
AN IMPORTANT NOTE ABOUT ALTERATIONS AND WARRANTIES.
The Rambler Vehicles Warranty does not cover any damage or failure resulting from modifications, installations, or alterations to the vehicle by anyone not authorised by Rambler Vehicles.
Making a Claim
Please contact Rambler Vehicles directly. We will need your name, Vehicle Make, Model and purchase date.
Phone: 07 3103 8458
Email: warranty@ramblervehicles.com.au
We commit to responding to all warranty claims in a timely manner and keeping our customers up to date throughout the process.
Our Warranty Process follows the following steps:
Step 1: Assessment of claim – we may ask you for more information or photos.
Step 2: Claim Outcome – We will advise you if your claim is approved or not and provide our reasoning for this decision.
Step 3: If Approved – We will provide you with a repair plan.
We have a network of Rambler Vehicle agents nationwide who provide warranty services on our behalf. We will endeavour to direct you to the nearest location for repairs. If there is not an agent within a reasonable distance, we will endeavour to engage a third party to assist on our behalf.
While all efforts are made minimise travel and inconvenience Rambler Vehicles accepts no liability for costs incurred for transport the vehicle to the closest appropriate repairer.
AN IMPORTANT NOTE ABOUT WARRANTIES.
Rambler Vehicles will not pay any claim or repair that has not been specifically approved in writing by Rambler Vehicles prior to the repair being commenced.
